Terms of Use

These terms apply to InternationalSchools.org and the services at is.internationalschools.org, operated by ICPLeads, Inc., 300 Delaware Ave, Wilmington, DE 19801, United States of America. If you do not accept them, do not use the service.

When you buy the personal school search, the version of these terms in force at the time of your purchase governs that purchase. A later change to this page does not change an engagement you have already paid for. Agreeing to these terms is separate from acknowledging our privacy notice, from any request you make for us to begin work during a cancellation period, and from your optional cookie, analytics and marketing choices. Earlier versions are available on request from legal@internationalschools.org.

The personal school search is a paid advisory service, US$499 per family, one-time, covering one agreed destination and the children named in your accepted brief. It includes a 30-minute consultation with a named adviser, research of that destination, outreach to up to 8 school admissions teams, a written shortlist of 3 recommended schools plus up to 2 alternatives where suitable, written reasoning for each child, one 30-minute review call, and written answers to questions on that agreed search for 30 days from the consultation.

We deliver the written shortlist within 7 working days of the consultation and receipt of your complete brief, and answer in-scope written questions within 2 working days. If fewer than three schools genuinely fit your brief, we explain why and present the options that do. Applications, assessments, school visits, admissions decisions and guaranteed places are outside the scope, and a change of destination or a new search requires a separate agreement.

We carry out this service with reasonable care and skill. We do not guarantee a place, an offer, availability, a fee level or any other admissions outcome, because those decisions are made by schools.

The fee is US$499 per family, one-time, charged in US dollars through our payment provider. If your card or bank shows a local-currency figure, that conversion and any fee for it come from the provider or your bank, not from us. Where we are required to charge a tax on the fee, the amount shown to you at the point of purchase is the amount you pay.

If a payment is reversed, disputed or charged back, we may pause or stop work while the position is resolved. Where a chargeback was not justified, we may recover the documented amounts we are lawfully entitled to recover. Raising a genuine dispute with us or with your bank is not itself a breach of these terms.

Work begins when we actually start work on your family's search — the adviser reviewing your brief, carrying out research or contacting schools. Taking your payment, creating your case or sending an automated confirmation is not the start of work.

• Before work begins: cancel for a full refund.
• After work begins and before the service is complete: we refund the fee less a reasonable, proportionate amount for the part of the service actually performed, calculated by reference to the total price of the service, except where the law that applies to you requires a different calculation.
• After the service has been properly completed: we do not give a change-of-mind refund. Your rights under the consumer law that applies to you are unaffected.
• If we cannot provide the search at all: full refund.
• If we provide only part of the service, or do not provide it with reasonable care and skill: we put it right and provide any refund or other remedy the applicable law requires.

The service is complete when the whole package has been supplied — your written recommendations, your review call and the 30 days of written questions — not when the shortlist alone is sent.

Where a statutory cancellation or withdrawal period applies to you and you have expressly asked us to begin work within that period, you may still cancel before the service is complete, and we may charge proportionately for what has already been supplied, as set out above. Cancellation rights differ between countries and nothing here replaces the rights you have where you live. To cancel, write to legal@internationalschools.org.

We need your brief and your consultation to do the work. If we cannot progress because we have not received them, we will send reminders and then a final written notice giving you at least 14 days to respond. If we still cannot progress, we may close the engagement after 90 days from purchase. Closing does not forfeit the whole fee: any amount we retain reflects the part of the service actually performed and any other amount we are lawfully entitled to recover, and we refund the balance where it is due. This does not apply to delays caused by us, and it does not override a longer period we have agreed with you.

You agree that the information you give us is accurate and that you have the right to provide it, including information about a child in your care. The search covers one agreed destination and the children named in your accepted brief, and it depends on your responding to us within a reasonable time. Additional destinations, additional children added later, or other changes of scope are a separate agreement and may require a separate purchase.

You must be at least 18 years old and legally able to enter into this agreement. If you use the service on behalf of another person or an organisation, you confirm you are authorised to do so.

Separately from the paid personal school search, we operate a platform where a family's requirements can be sent to schools and each school answers for each child: whether it has a place, the year group, the fee level and the possible start date. Schools answer without receiving your identity or contact details. Your contact details are shared with a school only after you choose that school, review exactly what will be shared, and confirm, including how that school may contact you. From that point the school's admissions team is an independent controller of that information and responds under its own policies and timelines.

We are not a school, an agent for any school, or an admissions authority. A school cannot pay to be shown to you, to be shown more highly, or to be included in your school options.

Apart from the written recommendations and reasoning we provide as part of a paid personal school search, the service provides information rather than advice, and nothing we provide is legal, immigration, financial or tax advice. We do not guarantee a place, an offer, a response, a fee level or any particular outcome. Admissions decisions are made only by schools.

School information is compiled from schools and public sources and may change without notice. Always confirm fees, curriculum, entry requirements and availability directly with the school. Report an inaccuracy through our contact page.

Your use of the service is subject to our acceptable use policy, which forms part of these terms.

The service links to school and third-party websites. We do not control them and are not responsible for their content, policies or practices.

The website, its content, design and software are owned by ICPLeads, Inc. or its licensors and are protected by intellectual property law. You may use them only as these terms allow. School and curriculum names are used descriptively and remain the property of their owners.

We may change, suspend or discontinue any part of the website, and may update these terms. Continued use of the website after an update means you accept the revised terms. A paid engagement continues under the version of these terms in force when you bought it.

To the fullest extent permitted by law, the free parts of the website and the school information on it are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. This does not apply to the paid personal school search, which we carry out with reasonable care and skill as described above and as required by the law that applies to you.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of opportunity, savings or data. Our total liability for all claims relating to a paid engagement is limited to the fee you actually paid for that engagement; where you have not paid us a fee, our total liability is limited to USD 100. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including for fraud, for death or personal injury caused by negligence, or any remedy the consumer law that applies to you requires us to provide.

You agree to indemnify and hold harmless ICPLeads, Inc. and its officers, employees and agents against claims, losses and reasonable legal costs arising from your misuse of the service or breach of these terms.

These terms are governed by the laws of the State of Delaware, United States of America, without regard to conflict of law rules. Mandatory consumer protections in your country of residence continue to apply.

Contact us first at legal@internationalschools.org so we can try to resolve the matter informally within 30 days.

• If that fails, any dispute will be resolved by binding individual arbitration administered under the rules of a recognised arbitration provider, seated in Delaware, in English.
• You and we waive the right to a jury trial and to participate in any class, collective or representative proceeding.
• Either party may bring an individual claim in small claims court instead of arbitration.
• Where the law of your country of residence prohibits mandatory arbitration or class waivers for consumers, this section does not apply to you.

These terms, together with the privacy policy, cookies notice and acceptable use policy, are the entire agreement between us. If a provision is unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver. You may not assign these terms; we may assign them in connection with a reorganisation or sale of the business. Obligations that are meant to continue after an engagement ends, including payment, liability and confidentiality, survive it.

We communicate with you electronically, and notices to us should be sent to legal@internationalschools.org. Neither of us is responsible for a delay caused by an event beyond reasonable control; where such an event prevents us from delivering a paid search, the cancellation and refunds section applies.